Terms & Policies

Conduct

• You will not be allowed to bring anybody in to the Test room with You. Any items You are carrying (including personal items such as keys, phones, bags, watches and wallets) must be stored in a personal locker provided at the Test Centre. Please note You must not refer to any document during the Test. All Test Centres have CCTV and all Tests are recorded for security and detection or investigation of fraud purposes. CCTV footage is retained securely by the test provider for a period of up to two years. Any misconduct [by You] during the Test will result in Your Test being stopped, Your Test result void and Your Test Fee being forfeit. Candidates guilty of serious misconduct, including cheating, may forfeit their right to take a further Test. In addition CITB reserves the right to revoke a Test pass if it reasonably suspects that You have been involved in or are linked to any misconduct, fraud or cheating.
• The Test Centre staff will explain how You can attract their attention if You should experience any technical difficulties during Your Test.

Reschedule Policy

• If You wish to reschedule Your test You must do this at least 72 hours before Your scheduled test date and time. You will be unable to reschedule within 72 hours of Your scheduled test date.
• There will be no charge for rescheduling the test online at www.citb.co.uk/testingservices outside of the 72 hour penalty period.
• Any reschedules made via our telephone booking line on 0344 994 4488 will incur a £5 reschedule fee.

Cancellation Policy

Your Right to Cancel

• If You cancel Your test without giving 72 hours’ notice, no refund is given.
• A refund will be paid for cancellations outside of the 72 hour notice period made via our telephone booking line, but will incur a £10 administration fee.
• A full refund will be paid for test cancellations outside of the 72 hour notice period made via our online booking system, with no administration fee charged.
• Refunds will be made by credit/debit card refund or by cheque and will be made within 15 days of receipt of valid request. No refund will be given if You paid for a test using a voucher, but You can reschedule as per the reschedule policy.

CITB's right to cancel

• CITB reserves the right to cancel (including cancellation on the day of the test) if the test Centre experiences a problem outside their control (including but not limited to electricity failure, security alert) and in such circumstances You will be offered an alternative test date.
• In addition, CITB may terminate this contract (without liability to You) if You are in material breach of any of any of these Conditions. For the avoidance of doubt, the purchase of a test by a Third Party Booking Agent shall be construed as a material breach of these Conditions.

Additional Information

HS&E Revision Materials

• Revision material is available to purchase in book and electronic formats for all Health, Safety and Environment (HS&E) test types from www.citb.co.uk/hsanderevision or alternatively call 0344 994 4488. To ensure that revision material is always up to date, visit our website www.citb.co.uk/hsandetestupdate
• Module-specific factsheets are available for the CPCS renewal test, which cover all the subject areas included within the test. CPCS factsheets are available free-of-charge and can be viewed and downloaded from www.citb.co.uk/cpcsdownloads To help prepare for the Triple bar nuclear new build sites test, please ensure that you access and complete the e-learning training material at least three days prior to taking the test. This e-learning is available at www.nucleartrainingnetwork.com

Test Results

• All candidates will be given written confirmation of whether they have passed or failed the Test. These score reports, regardless of test result will also indicate areas of weakness where all questions in that subject were not answered correctly.
• CPCS-RT candidates MUST complete all modules presented to them. If you choose to skip a module no score will be produced for all modules completed within the Test taken.
• Your test fee is not refundable if You do not arrive at the Test Centre for Your scheduled appointment. If You fail You will not be allowed to re-sit the Test within 2 working days.
• If You require a duplicate pass certificate You should either ring the Customer Service Team on 0344 994 4488 or write to them at Customer Service Team, CITB, c/o Pearson VUE, PO BOX 381, Manchester, M50 3UW. Duplicate pass certificates will incur a £10 administration charge.
• CITB is unable to amend the result of a test whatever the circumstances. However, CITB can order a re-test if it is satisfied the test was not conducted correctly.
• To read the CITB terms and conditions in full, please visit www.citb.co.uk/testingservices.